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Having multiple tools in one place for easy access, compact and always available, the Victorinox Swiss Army Knife is the OG of all multi-tools. The perfect example of such a model. It is important to look at the features of a product before purchase. It is equally important to check out the warranty it offers. Brands with high quality products use warranties to build customer trust and show how much more superior their piece is. But warranties can have many loop holes so make sure you’re not buying into a scam. So does the Victorinox Swiss Army Knife warranty fit our quota?
What is the Victorinox Swiss Army Knife Warranty?
Duration of the warranty is entirely product dependent. When it comes to the Swiss Army Knife, which don’t corrode or lose efficiency over time (or at least shouldn’t), we expect a lifetime warranty. Victorinox comes through with this promise, offering a lifetime warranty for all their customers worldwide. So no matter if you are in the European Union, USA or even Kazakhstan you can benefit from this system.
This is where warranties trick you into believing they’re offering lifetime maintenance services. Make sure to read the fine print when checking out the warranty because that’s where they tell you all the conditions in which they can reject your request. While we loved the Swiss Army Knife as a product, we are not fond of all the conditions Victorinox places before accepting a product for maintenance or replacement within their warranty. They have claimed:
“Damage caused by normal wear and tear, misuse or abuse are not covered by this guarantee.”
While this may seem normal at first glance, we would like to call attention to the part where they say normal wear and tear is not acceptable. Misuse of a product will definitely cause it to show excess scars but overtime if your product is showing natural decay and is no longer working as efficiently as it should, as a customer you deserve to get it repaired or substituted within the warranty.
Victorinox is an international company and knows how to cater to its customers. Of course if you are near any of their outlets you can go in person and fill out a warranty form. But if that is a bit difficult for you then we would recommend their online application process. A very simple and smooth form through which their customer service can easily access you is only a click away on their website, and you can even attach pictures to support your claim.
The Swiss Army Knife warranty is an excuse in disguise. They have scored many points in the duration section but after placing undue conditions, they have left their warranty almost pointless. Unless your product is defected right out of the box, we would say there isn’t much hope for you to make use of this warranty.